Shipping & Delivery Policy

1. Processing Time:

  • Orders are processed within 3-4 business days from the date of purchase.
  • Customized or personalized items may require additional processing time.

2. Shipping Methods:

  • We offer standard and expedited shipping options.
  • Standard shipping typically takes 10-12 business days.
  • Expedited shipping delivers within 7-9 business days.
  • Please note expedite shipping charges will be extra as applicable.
  • Please note that shipping times may vary based on your location.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the shipping method chosen and the destination address.
  • Free shipping may be offered for orders above a certain purchase amount, as specified on the website.

4. International Shipping:

  • We ship internationally, and shipping costs and delivery times vary based on the destination.
  • International customers are responsible for any customs duties or taxes imposed by their respective countries.

5. Order Tracking:

  • Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.
  • Tracking allows you to monitor the delivery status of your order in real-time.

6. Delivery Address:

  • Customers are responsible for providing accurate and complete delivery addresses during checkout.
  • We are not responsible for delayed or undelivered packages due to incorrect addresses.

7. Delivery Attempts:

  • Our shipping partners will make reasonable attempts to deliver the package to the provided address.
  • If delivery is unsuccessful, a notice will be left, and customers may need to arrange a redelivery or pick up the package from the local carrier facility.

8. Delayed Shipments:

  • In rare cases, unforeseen circumstances such as weather, natural disasters, or other external factors may cause delays. We appreciate your understanding in such situations.

9. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages after the delivery has been confirmed.
  • Customers are advised to track their shipments and ensure someone is available to receive the package on the scheduled delivery date.

10. Returns Due to Non-Delivery: – If a package is returned to us due to unsuccessful delivery attempts or an incorrect address, the customer may be responsible for additional shipping charges for re-delivery.

11. Contact Information: – For any shipping-related inquiries or assistance, please contact our customer service team at getintouch@sitarajewells.com.

This Shipping & Delivery Policy is effective as of Jan 1st 2024 and is subject to change without notice. Please review this policy regularly for any updates.