International Shipping Policy
At Sitara Jewells, we’re committed to providing exceptional service to our customers worldwide. Our international shipping policy ensures a seamless and secure delivery process for all orders outside our domestic region. Please review the following guidelines before placing your order:
Shipping Destinations: We ship our imitation jewelry to most countries worldwide. However, there may be certain regions where shipping restrictions apply due to local regulations or carrier limitations. If you are unsure whether we ship to your location, please contact our customer support team via WhatsApp at +91 9310939662 for assistance.
Shipping Methods and Timelines: We offer various shipping methods to accommodate your preferences and delivery timeframes. Upon checkout, you will have the option to select from the available shipping methods for your destination. The estimated delivery times provided during checkout are calculated from the date of shipment and may vary depending on factors such as customs processing and local postal service efficiency.
Shipping Costs: Shipping costs are calculated based on the destination, selected shipping method, and the weight/size of your order. You can view the shipping charges for your order during the checkout process before making payment.
Customs and Duties: Please note that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for information on potential fees before placing your order.
Order Processing Time: Once your order is placed, please allow 3-4 business days for processing before it is shipped. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been dispatched.
Tracking Your Order: We provide tracking information for all international orders to ensure transparency and peace of mind throughout the shipping process. You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress until it reaches your doorstep.
Delivery Issues: While we strive to deliver your order in a timely manner, unforeseen circumstances such as customs delays or logistical challenges may occur. If you encounter any issues with your delivery, please don’t hesitate to contact our customer support team, and we will assist you in resolving the matter promptly.
Returns and Exchanges: Please refer to our Returns and Exchanges Policy for information on returning or exchanging international orders. We aim to provide a hassle-free experience for all our customers, and we’re here to help if you have any questions or concerns.
Contact Us: If you have any further questions about our international shipping policy or need assistance with your order, please don’t hesitate to contact our customer support team. We’re here to ensure your shopping experience with Sitara Jewells is nothing short of excellent.
Sitara Jewells Customer Support: Email: getintouch@sitarajewells.com Phone: +91 9310939662 (Mon-Sat, 11 AM – 6 PM, GMT)
Thank you for choosing Sitara Jewells. We look forward to serving you!